Thursday, August 7, 2014

Special thanks


I want to extend a special thanks to the book donors:
  • Christopher LaRoche
  • Elisa Kaplan Miller
  • Elsevier Publishing
  • Morgan & Claypool
  • Morgan Kaufman
  • Rosenfeld Media
Their generosity has created a small library of extremely relevant and timely books for future UTP faculty and students.  On their behalf as well as on mine, THANK YOU!

Also, thanks to the Fulbright Programsponsored by the United States Department of State, Bureau of Educational and Cultural Affairs, and particularly, Jennifer Fox for her support and encouragement as I prepared to come to Panama.

Thanks to the faculty, staff and students of the Universidad Tecnológica de Panamá, and to the staff at the US Embassy in Panama City.

Most of all, thanks to my wonderful family who supported me throughout the process of applying, preparing for, and living this adventure.  

Leavin' on a jet plane (Saturday)

The portal
Living/dining room
Kitchen/laundry


Guest room

Master bedroom

As I wandered around the apartment early on Saturday morning, the day I was destined to leave Panama, I thought again of all the wonderful experiences and opportunities I have had here in Panama.  My friends.  My students.  My visitors.  My family (both "real" and "Panamnian").  My beading.  My own version of Panama.  It will definitely be a place I will miss.  And, even more, it is the people who I will miss deeply.

Pero Perro squeezes into the luggage
 
And then, we were ready to depart.

One last time, Rogelio drove me to the airport.  


And, as always, I had too much luggage (but really, when you figure I was here for 4 months, perhaps it's excusable.)  I had to do a bit of weight shifting, but everything worked out and off into the wild blue yonder I went.  What adventures lay ahead?  What has this time brought?  How will I make sense of it in a week?  A month?  A year?  Only time will tell.

But I can tell you that Panama is an amazing place.  With incredible people.  A place you should go (if you aren't already there).  A place to which I hope to return.  

I see why some people call this Paradise.  Just don't forget your smile, your flexibility, and your warmth.  You will be rewarded beyond measure.  And Panama will be as well.

So long, farewell... (Friday)

Today began by going over to UTP one last time.  It was so bittersweet!  Indeed, it felt more bitter than sweet - I'm going to miss my friends and students here!

I had promised Geralis that I would do something to decorate the blank wall in her office, but I hadn't yet done it.  So of course I had to begin by doing this - with Post-Its of course and with every color I had!  Here's what it looked like when I was done (the purple in the middle is her name)


The department had a traditional meal in my honor, and Dean Nicolas "awarded" me with a green ribbon of graduation, as well as a UTP pen-cum-laser pointer (something I had coveted for a long time!) and a Fulbright pin from Karla, who was not able to attend.  I got to say good-bye to friends (left) and students (right)



And also, to my office.  I stared at this picture many times while thinking and brainstorming, so I wanted to be sure to capture it for the future.


 And then it was time for me to leave.  Sadly, I closed the door to my office one last time.


Friday evening, I finally got to meet my friend, Annette, face to face!  We had talked about it, strategized about it, and planned it a number of times, but had never actually been able to meet.  But Friday night, Itzel and Yasmine brought us together for a splendid dinner in Casco Viejo.


Annette
Itzel

Yasmine
What lovely people!  What a lovely last night in-country!  What a hard place to leave!

Ah, Panama!  I will miss you!

Loose ends (Wednesday - Thursday)

The rest of the week is rather a blur from my current vantage point (Oh to have written about it immediately!)

I packed.  And repacked.  And repacked.  And found the scale to weigh the luggage but couldn't read it because it was obscured by the bags themselves.

I went down to the University of Panama with Lydia to meet with a Ngobe woman and a psychologist about what projects might be interesting to the Ngobe.  We discussed a number of things, such as the need for the women to learn Spanish so they are not dependent on their men, the possibility of creating some sort of touristic situation to draw money to the Ngobe (much as the Embera and the Kuna have done), and a number of other ideas that swirled around the table.  In the end, it became obvious to me that we need to begin any project with a careful (and ethnographically focused) Needs Assessment.

On the way home, Lydia drove past several key landmarks I wanted to re-visit to photograph.  Barber shops!  Cell phone dealers! School kids! Produce vendors!  Oh my!



The best thing was the chance to have one last meal with the Maduros!  On Thursday night, I went down to their already-familar apartment to see Emita ("Mademoiselle, Missy, Emma), the ruler of the family, and her minions, Martha May, Carlos, Emily, Essie (Edward was at work).


We were all going to go out to eat.  But, as the time grew long, Emita got hungry.  NOW Mom!  And that "witching hour" that seems so universal with babies was upon us.  So Emily and Emita had to pass on dinner.  The rest of us, however, climbed into Carlos' car and went off to eat at Napoli - a wonderful "institution" that has luscious Italian food.  Yum!  It was not only delicious for the mouth, but also for the soul.  This very special family has made me feel welcome in Panama to such a degree that I feel like I am now part of the family.  I will miss them more than I can say!

"La experiencia del usuario..." (UX en Español)

WOOOOOT!  Today, I taught the faculty in Software Engineering.  About UX.  For 4 (!) hours.  ALL IN SPANISH!

I'm flying high!

I put quite a lot of effort into illustrating each step of the process and each of the tools using the Speedy Bead "project".  For instance, I used sticky notes on the wall of my apartment to show how I create a persona, and also photographed the class' first steps in data analysis with the large Affinity Diagram in the hallway.  It seemed to help them really understand what I was talking about.  Since they had already observed how we did Affinity Diagramming and had spontaneously identified ways it might be useful to them for other types of tasks as well, these examples really helped solidify their understanding.

The Speedy Bead Affinity Diagram of Observations from
Ethnographic Interview/Contextual Inquiry
The best thing, of course, was that it was IN SPANISH!  And that Elba and others commented on how much better it was!  Elba even said she was impressed and I rarely had the experience of the class having to confer amongst itself to sort out a meaning.  This was a HUGE win for me!

Elba came over for dinner afterwards and we celebrated!  It's probably my last time seeing her for rather a while, so it was also emotional.  But she's such a superstar - I am sure our paths will continue to be intertwined!

"The Doctor will see you now..."

Today, I went to the Punta Pacifica Medical Center.  Essie Maduro has been watching me and my cough, night sweats, and fatigue closely and today, she made an appointment for me to see a doctor.  It's time.  She has friends who have TB but didn't know it, and she wants me to check this out before leaving Panama.

She's right.

So today, after finishing the class I'll be giving tomorrow en Espanol, I went down to see Dr. Dayme Quintero, at Punto Pacifico Medical Center.


Dr. Quintero is a great doctor!  She was very thorough, checking me out and ordering a bunch of tests - namely a chest x-ray, and blood work, as well as a sputum culture.  (N.B. The former all looked fine, so we await the results of the latter.)  And all was done in fluent English.

The only negative was having to exit the cab in mid-street in a torrential downpour due to construction of a new entrance.  Oh, and also, her measurement of height HAD to be wrong because it showed me as 4 inches shorter than I thought I was!  (Anna Rachel, I guess you're right - you ARE taller than I am)

It's always interesting to experience how medical systems are different in different parts of the world. I've had the "opportunity" (how's that for reframing?) to do "participant observations" (another reframe - great, eh?) either as a patient (rarely), as a patient-advocate/colleague, or as a concerned bystander in a number of countries' medical systems - USA (duh), Brazil, Canada, China, England, France, Ireland, Netherlands, South Africa, Spain, Sweden, and now Panama, among others.  In some, my contact has been with individual doctors, as it was here in Panama.  In others, it was with hospitals, public or private.  In most, we faced the additional challenge of language, but in all, there was concern and worry and uncertainty.  Of course, in Panama, Punta Pacifica is a Johns Hopkins affiliated medical center with a huge, gleaming hospital that is purported to be one of or even, as their own literature claims, the best in Latin America.  It is also costly for the area although still far, far, far less expensive than medical facilities in the USA.

Besides the lower costs, there have been certain commonalities:  Paying in cash up-front (I wonder how/if this differs for locals?), different types of facilities for consultation (from an individualized exam room with a crocheted pillow on the exam table to a regular business office with an exam table in one corner to a sterile single-purpose exam room), lab testing and sample collection (with the low-end being, literally, a broom closet for clean-catch urine collection), different treatments and medicines (always a concern for folks who have drug allergies as some of my clients have had), different ways to get medication (over the counter, behind a pharmacist without an Rx, or by a pharmacist only with an Rx), different philosophies of treatment from a more hands-off approach such as the almost archetypal  "take 2 aspirin and call me in the morning if you're not better" of some docs, to a far more interventionist one.  Of course, my observations are the result of an uncontrolled study - no control groups plus there is the artifact of different medical conditions - some far more serious (a detaching retina, for example) than others (sprained ankles, etc.)  But in each case, regardless of the superficial (or not so superficial) differences, it has been interesting to see a common thread of concern for the patient, and intelligence - perhaps these are the common core of care?

I realize that my experiences are not "typical" since much of the time, I have observed the kinds of facilities that have English-speaking doctors, which are often, though not always, private ones.  And I've had the luxury of being able to pay (though getting the cash has, at times, been a scramble) plus nothing so far (touch wood!) has been all that serious.  But even so, the differences have been striking.

In any case, this little glimpse of Panama's medical system - unusual though it was - has been fascinating.  And I hope I never have reason to get more than a glimpse!